A: Steps to Ordering POS materials

PLEASE NOTE - DO NOT USE THE “CHANGE MY PASSWORD” OPTION. IF A PASSWORD IS CHANGED YOU WILL NO LONGER BE ABLE TO LOG IN THROUGH THE ICELANDIC WEBSITE, UNTIL IT IS CHANGED BACK.)

1. Visit www.icelandic.com.

2. Login under the Broker/Employee login section on the right side of the main page (If you do not remember your username (your email address) or password please contact Robin Rode @ 757-820-4034 or rrode@icelandic.com.)

3. Click on the “Order POS” link under the “Quick Links” section on the main page or select “Order POS” at any time from the “Marketing” tab at the top of the page.

4. You will automatically be logged into the fulfillment site at this point (if you are not automatically logged in, please contact Robin Rode @ 757-820-4034 or rrode@icelandic.com)

5. Select any of the categories to the left of the page to see the available items or do a search by clicking in the search box on the right side of the page.

6. To view and/or order an item, click on the title above the image or the “see details” link below the image.

7. Enter the quantity you would like to order (please note that most of the items come in packs) and click add to cart. YOU DO NOT HAVE TO ENTER ANYTHING IN THE JOB NAME CATEGORY. This is a field that cannot be removed but can be used if you would like to name the order.

8. Your shopping cart will then appear and will show the item that was ordered. If you are finished shopping and would like to check out, proceed to the next step. If you would like to order additional items, return to the categories on the left or the search box on the right.

9. Once all the items are in your shopping cart scroll down to the “Shipping Address” section to begin checkout.

10. The address associated with your account will automatically appear. If this is the address you would like to use, proceed to step 12. If you would like to add a new address, proceed to step 11.

11. To add a new address, type all the required information into the boxes and click on update. At this time there is no place to enter a phone number, so please enter it in the instructions box (a number category will be added in the near future). The address should then appear to the right in the destinations box. ** Please note only the address assigned to the account will remain saved. Any added addresses will not appear once you checkout (this is something that is being worked on…in the future you should be able to see all previous ship to addresses).

12. Now that you have chosen your ship to address you will scroll to the next box to enter a requested due date and any special instructions. (Please note all orders will be shipped FedEx Ground unless it has been approved through your regional manager).

13. Click on the “Check Out” option at the end of the page.

14. A summary of the order date, date requested, user information, shipping address, and what was ordered will appear. If this information is correct, click on “CONFIRM ORDER”. To make changes select the “go back” option.

15. Next a confirmation will appear. Please print this for your records. An email confirming the order will also be sent. Once the order has shipped another confirmation email will be sent. To go back and view orders placed; select the “Order History” option on the right side of any page.

16. To return to the Icelandic USA website, exit out of the Fulfillment screen and you should still see the main page. If not, there is a link on the Fulfillment screen to go to the Icelandic USA website under the “Custom links” category on the left.

If you experience any problems or have any questions, please contact Robin Rode @ 757-820-4034 or rrode@icelandic.com.